Returns and Exchanges

Policy on Returns and Exchanges

 

 
1. Pack all the items in the original packing. Items bought as sets must be returned in sets.
 
 
2. Fill in the return request form attached to the order.
 
 
3. Attach a copy of the sales invoice.
 
 
4. Send the parcel to this address:

GTG Games 19a, Piccadilly,
Hanley, Stoke on Trent,
ST1 1EN
 
5. After you have sent the parcel, please inform us of that by sending an email to guysthatgame@live.co.uk

 

Eligibility of Items for Return or Exchange

 
Customers have the right to return any purchased items without defining the reason within 14 (fourteen) calendar days from the moment of receiving those items from the Seller or the Seller's representatives. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved. We offer a full money-back guarantee. Return postage must be covered by the customer unless otherwise agreed by GTG Games

To return the items, Customers must submit the copy of proof of purchase and fill in the return request form. We will use your online order as proof of purchase. If this is online we will use your order as proof, all returned items much have serials that match the goods issued.
 
 
Rules on returning and exchanging Items with discovered defects:

 Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.

Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.

To return the Items, you must submit the copy of proof of purchase and fill in the return request form. If this is online we will use your order as proof, all returned items much have serials that match the goods issued.
 
 
Our return and refund policy is described above.